Help & Support

Get help with College Decoded

Use one of the support paths below for account questions, billing help, data corrections, and broken workflows.

Support email[email protected]
Email supportBest for account, billing, and private questions.

What can we help with?

Account or login

Sign-in problems, connected accounts, parent consent, or profile access.

Billing or subscription

Plan changes, receipts, Stripe checkout, refunds, or premium access.

Broken feature

A page is stuck, a button does not work, or a workflow gives the wrong result.

Data correction

College, scholarship, AP, CLEP, dual enrollment, or financial aid data looks wrong.

Counselor resource access

Application verification, school-site review, or access to the read-only counselor resource hub.

Need a quick answer?

Browse common product, pricing, account, and planning questions.

Open FAQ