Help & Support
Get help with College Decoded
Use one of the support paths below for account questions, billing help, data corrections, and broken workflows.
Support email[email protected]
What can we help with?
Account or login
Sign-in problems, connected accounts, parent consent, or profile access.
Billing or subscription
Plan changes, receipts, Stripe checkout, refunds, or premium access.
Broken feature
A page is stuck, a button does not work, or a workflow gives the wrong result.
Data correction
College, scholarship, AP, CLEP, dual enrollment, or financial aid data looks wrong.
Counselor resource access
Application verification, school-site review, or access to the read-only counselor resource hub.
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Browse common product, pricing, account, and planning questions.