Help & Support

Get help with College Decoded

Use one of the support paths below for account questions, billing help, data corrections, and broken workflows. We reply within 1 business day by email.

Support email[email protected]

Send a support requestPick a topic and we reply by email. You get a reference number.Email supportBest for account, billing, and private questions.My support requestsSigned in? See the status of your requests and our replies.

What can we help with?

Account or login

Sign-in links, connected accounts, parent consent, or profile access.

Billing or subscription

Free trials, plan changes, receipts, cancelling, or premium access.

Broken feature

A page is stuck, a button does not work, or a workflow gives the wrong result.

Data correction

College, scholarship, AP, CLEP, dual enrollment, or financial aid data looks wrong.

Counselor resource access

Application verification, school-site review, or access to the read-only counselor resource hub.

Need a quick answer?

Browse common questions about plans, free trials, cancelling, accounts, parent access, and our data.

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