Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

What do people in the Customer Service Representatives career do?

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

What is the median salary for Customer Service Representatives?

The median annual salary for Customer Service Representatives is $44,770.

What is the job outlook for Customer Service Representatives?

Employment for Customer Service Representatives is projected to decline by 5.3% over the next decade.

What education does the Customer Service Representatives career require?

The Customer Service Representatives career typically requires high school diploma or equivalent.

What skills does the Customer Service Representatives career call for?

Key skills for the Customer Service Representatives career include Active Listening, Service Orientation, Speaking, Critical Thinking, Reading Comprehension, Complex Problem Solving, Time Management, Writing.